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Frequently Asked Questions
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Have a question? Here's where to start!
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Subscriptions
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How do I subscribe?
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What do I get as a subscriber?
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Where did my Plug Notes go?
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I purchased Avatars in the past… what the heck?
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What happened to XP Boosts? What if I purchased a Boost prior to subscriptions?
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What happened to gifting?
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Why didn’t you tell me about subscriptions before I bought Plug Notes?
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Will I be charged monthly?
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Does my subscription automatically renew?
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Can I see how much time I have left in my billing cycle?
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Do I get access to Epic Avatars as a subscriber?
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Are Regular (non-Epic) Avatars included with a subscription?
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Do I get to keep my subscriber badge forever?
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What is your refund or exchange policy?
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How do I manage my subscription?
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How do I cancel?
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How do I subscribe?
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Account Access & Login
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How do I log in or sign up on plug.dj?
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What happens to my old username if I change it?
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What happened to Twitter & Google Login?
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Why can you only login with Facebook or email?
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I cannot access my account and/or I don’t remember my password. How do I regain access to my account?
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How do I reset my password?
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What are the new username requirements?
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Can I change my username?
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How can I link my account to both Facebook and email+password login?
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How can I deactivate my account?
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How do I log in or sign up on plug.dj?
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Creating a Community
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Where is the Create Community button?
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How do I start my own Community?
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How can I enable/disable the DJ Wait List?
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What does locking the Wait List do?
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How can I remove people from the Community?
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How can I get more people to join to my Community?
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How do I add people to my Community Staff?
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How can I change the URL of my Community?
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How do I delete a Community?
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Where is the Create Community button?
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Community
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How do I use the staff chat functions?
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What are these Communities?
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Which community should I join?
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Where can I find the description about a community?
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Where can I see what has recently been played in the community?
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What does Woot, Grab & Meh mean?
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I joined a community, what is going on here?
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How do I join a different community?
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What are private communities?
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How many people can there be in a community?
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My computer slows down when I am in a community with a lot of other people; what can I do?
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My community needs help ASAP; how do I get assistance (S.O.S. Feature)?
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How do I use the staff chat functions?
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Playlist
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How do I search my Playlist(s)?
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Why do I have to keep syncing my Playlists to search them?
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How can I upload a new song/video to plug.dj?
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I have a private track I would like to play it on plug. How do I do that?
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I would like to play something from Vimeo, Beatport, etc..
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How do I find other music that is similar or related to ones in my playlist?
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How do I delete items from my playlists?
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I already have some playlists on YouTube or SoundCloud. Can I just import them?
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How do I search my Playlist(s)?
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Djing
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Chat
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Why do some people have Badges?
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Do I have to chat?
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How can I add those little pictures/faces (emoji) into my chat messages?
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Can I make the chat window bigger?
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What are chat mentions? How can I mention someone?
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How do I turn off the chat notification sound?
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I keep hearing a "ding" noise, what is that?
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What is all that text in the box on the right side of the video?
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What else can I do in chat?
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What do all the colors in chat mean?
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Why do some people have Badges?
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Images in Chat
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Points
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Gifting Plug Points
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Avatars and Badges
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How do I earn a Set Badge?
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What happened to some of the Classic Avatars?
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Why do I not have access to the Classic Avatars?
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How do I unlock more avatars?
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How do I change my avatar?
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What happened to the old avatars?
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How do I make my avatar dance?
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Where can I grab a picture of my avatar to use for a profile picture or on a forum?
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How do I earn a Set Badge?
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Profile
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Ban
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Technical
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My screen is black, won't load or is stuck on "plugging you in.."
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I can not hear the music or see the video. Help!
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I am in an office and we do not all need the video playing, can I turn it off?
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The audio in a video sounds bad, how can I fix it?
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Why are the names of my songs/videos incorrect?
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I am using Opera as my web browser and can’t get past the “Plugging You In…” screen.
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My screen is black, won't load or is stuck on "plugging you in.."
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The people on plug.dj
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Social Media
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General
